Shipping Policy
We take pride in delivering our handcrafted pendulums with care and efficiency. Below are the details of our shipping process:
Normal Orders
- Processing Time: 1 to 5 business days
- Shipping Time (Non-Remote ZIP Codes): 3 to 6 business days
- Shipping Time (Remote ZIP Codes): 5 to 12 business days (Additional shipping charges apply)
Custom Orders
- Processing Time: 7 to 10 business days (tentative, based on the complexity of the order)
- Shipping Time (Non-Remote ZIP Codes): 3 to 6 business days
- Shipping Time (Remote ZIP Codes): 5 to 12 business days (Additional shipping charges apply)
Additional Notes
- Processing times indicate the duration required to craft, inspect, and package your product.
- Remote ZIP codes may incur extra shipping fees due to logistical challenges, which will be communicated during checkout.
- Shipping times may vary due to factors beyond our control, such as weather conditions or customs delays.
Return and Refund Policy
At Chakra Pendulum, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please contact us if you need any help.
Returns
- Returns are accepted within 7 days of receiving your order.
- To qualify for a return, the item must:
- Be unused and in its original condition.
- Include all original packaging and components.
- To initiate a return, please email us at support@chakrapendulum.com with your order details, proof of purchase, and the reason for return.
Refunds
- Refunds are processed only after we receive and inspect the returned item.
- Once approved, refunds will be initiated within 10 business days and credited back to your original method of payment.
- Please note that:
- Shipping charges are non-refundable.
- Return shipping costs are the customer’s responsibility.
Replacements
- We prioritize replacements for defective or damaged items over refunds. If you receive a damaged product, contact us immediately at [your email address] with photographs and order details.
- Replacements will be dispatched after verification.
Non-Returnable Items
- Custom-made orders are non-returnable unless they arrive damaged or defective.
- Sale or promotional items are not eligible for refunds.
Order Cancellation Policy
We understand that changes can happen. If you wish to cancel your order:
- Cancellations are accepted within 24 hours of placing the order.
- To cancel, please contact us here with your order number and cancellation request.
- After 24 hours, orders enter the processing stage and cannot be canceled.
General Guidelines
- Ensure you use a trackable shipping method for returning items to prevent loss in transit.
- Items returned in damaged or incomplete condition may not qualify for a refund or replacement.
- For custom or complex orders, please allow additional time for processing.
Contact Us
For any questions or concerns regarding our shipping, returns, or refund policies, please don’t hesitate to reach out to us at support@chakrapendulum.com. Our team is here to assist you.